Support
How can we help?
Found a problem, stuck on something, or have an idea? We read every message.
Write to us
Questions, problems and ideas all go to the same place: the person who makes Brisk.
Email supportOr write to n.harif@outlook.com
Reporting a problem?
These help us find it quickly:
- your iPhone or iPad, and its iOS version;
- what you were reading: a website, a PDF, an EPUB or a scan;
- what happened, and what you expected;
- a screenshot, if you can.
Reading
How do I start reading?
Open anything in your library and press play, or tap any word on the page to start there. Tap the screen to pause.
How do I change the pace?
Slide the ruler at the foot of the reading screen, under its red mark. It goes from 150 to 900 words a minute in steps of 25, and Brisk keeps your pace for next time. Listening has a pace of its own.
I lost the thread. How do I go back?
Tap to pause: the page behind the word comes into focus with your word marked. Tap any word on it to read on from there, or step back a sentence at a time.
How fast should I read?
Start at 350 words a minute, where Brisk starts, and go up while it still feels easy. Reading speed comes from understanding the words, not from moving your eyes, so past about 400 to 500 words a minute most people take in less, whatever the app.
Easy texts can go faster; for hard ones, slow down.
Why does Brisk slow down sometimes?
That’s Smart Pace: it lingers a little on long words, at commas, at full stops and at the end of a paragraph, and Gentle Start eases in each time you press play. You can turn either off in Reading Settings, and have Brisk pause after each paragraph instead.
Can I change how the word looks?
Yes, in Reading Settings: the font (Serif, Sans Serif, Rounded or Monospaced), the word’s size, the colour of the focus letter, whether the page shows behind the word, and whether words fade into each other.
Adding things to read
How do I read an article?
Open it in Brisk’s browser, from one of your sources or by pasting its link, and tap Read. Brisk reads only the article. You can also share any page to Brisk from Safari: tap the Share button, then Brisk, and it’s added to your library.
How do I add a source?
Tap +, then Add a Source, and type the website’s address. Its newest articles show in Sources from then on.
Which files can Brisk open?
PDFs and EPUBs. Tap +, then Open a PDF or EPUB, or send one to Brisk from Files, Mail or Safari with the Share button.
Can Brisk read a printed page?
Yes. Tap +, then Scan Text, and hold your iPhone over the page or the screen. For a screenshot or a photo you already have, tap Text from a Photo. The text is recognized on your device.
Why does an article read only its first lines?
Brisk reads what the website’s page shows. An article that’s only for a site’s subscribers may show just its first lines to anyone who isn’t signed in to that site.
Listening
How do I listen instead of reading?
On the reading screen, swipe up or down to switch between Read and Listen. Press play, and the words keep step with the voice.
What is Kokoro?
A natural voice for English that runs entirely on your iPhone or iPad. It’s a one-time download of about 145 MB, only when you ask for it. Other languages use the voices that come with your device; you can add better ones in Settings › Accessibility › Spoken Content › Voices.
What is the background sound?
A quiet sound under the words while you read: rain, or a thunderstorm. Choose it, and how loud it is, in Reading Settings.
iCloud
Does my library come with me to my iPad, or a new iPhone?
Yes, through your own iCloud: what you’ve added, where you stopped in each, your sources and your reading settings. There’s no account to make; Brisk uses the iCloud you’re already signed in to. Settings in Brisk shows whether your library is up to date.
My library isn’t syncing.
Check that you’re signed in to iCloud in the Settings app, and that iCloud is on for Brisk. On a new device, give it a few minutes. Brisk’s Settings shows what iCloud says. The newest articles from your sources don’t sync: each device fetches them itself.
Subscription
How do I manage or cancel my subscription?
In the Settings app, tap your name, then Subscriptions, and choose Brisk. A subscription renews until you cancel it, at least 24 hours before the end of the current period.
How do I ask for a refund?
Apple handles every purchase, so refunds go through Apple, at reportaproblem.apple.com.
Privacy
Does Brisk see what I read?
No. Brisk has no server: what you read is handled on your device and kept in your own iCloud, where we can’t see it. It’s all in the privacy policy.